Customer Success Engineer LATAM

Oddin.gg is the global leader in B2B esports betting solutions. We are delivering an end-to-end ecosystem to bookmakers across the globe. Operators partnering with Oddin.gg can attract a new generation of bettors, drive betting volumes 24/7, and improve sportsbook profitability.

With a team of 300+ colleagues 🌍 based in the Czech Republic and many other locations across Europe, Asia and LATAM. As our company rapidly expands we are looking for a Customer Success Engineer.

Your Position on the Board:

Join a dynamic international Customer Success team that handles direct communication with our customers’ IT and operational teams, and is in constant synchronisation with our internal departments. A Customer Success Engineer is responsible for integration of Oddin.gg services within client platforms, providing technical support and advice to customers, and performing technical and operational coordination between the customers and Oddin.gg.

Your Responsibilities:

• Integrate and support Oddin.gg digital products (data feeds, APIs, and digital turn-key solutions) within customers’ platforms, following established processes
• Work closely with customers’ IT departments and Oddin.gg product, development, and sales teams, with the aim of integrating new or existing customers to Oddin.gg services
• Communicate directly with international B2B customers
• Handle multiple customers at different locations
• Take ownership of, troubleshoot, escalate, and resolve issues
• Create and maintain technical documentation and knowledge base

Who you are

✅ Technically Skilled and Ready to Grow

• Technical education or equivalent experience
• Proficient use of English, Spanish and Portuguese
• Experience with technical support/sales operations
• Basic knowledge of web technology and communication protocols
• Basic understanding and/or willingness to learn about the esports and betting industries

💡 Analytical, Proactive and Solution Focused

• Strong communication and social skills
• Relationship building with ease
• Problem solving mindset with self-initiative and an eye for detail
• Fast learner of new tools, technologies and concepts

🌍 People Centered and Culturally Aware

• Teamwork oriented
• Diplomatic, approachable and positive presence
• Availability and willingness to travel
• Comfortable collaborating across teams and cultures

✨ Tech Oriented Mindset

• Natural interest in digital products and technology

Heroic to possess, yet not a crucial prerequisite:

• Basic HTML and CSS knowledge
• Basic programming knowledge
• XML knowledge
• Basic API and database knowledge
• Other languages

Haven’t We Caught You Yet?

• Participate in our vision to cement our position as No.1 Esports analytics company
• Work remotely as an independent contractor
• Join an international team, collaborating with colleagues across Europe and Asia.
• Nimble environment where everything can be implemented very fast
• Get things done attitude
• Feedback from the employees and partners is considered for ongoing product development
• Huge opportunity to work with the market leader at the intersection of two booming industries: esports and betting
• Immediate impact on the performance of the company

Ready to become One of us?

If you're excited about this opportunity and believe you have what it takes, please send us your resume and cover letter. We look forward to hearing from you!

APPLY NOW!